FAQ

🕒 Orders & Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is shipped, you will receive a confirmation email with tracking details.

If your order has not yet been shipped, please contact us immediately at timezoteam@gmail.com.

Once an order has been shipped, it cannot be canceled or modified.

We offer Standard Shipping with an estimated delivery time of 7–12 business days within the United States.

Currently, we ship within the United States only.
International shipping options may be added in the future.

Yes. Once your order is shipped, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear.

Yes. We carefully select our watches to ensure quality materials, stylish design, and reliable performance at an affordable price.

Absolutely. Timezo watches are unisex, designed to complement both men’s and women’s styles.

Water resistance varies by model.
Please check the product description for specific water-resistance details before use.

We offer a 30-day return policy from the date you receive your item.

Returned items must be:

For returns, contact us at timezoteam@gmail.com.

Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately, and we will make it right.

Once your return is received and approved:

Refunds are issued within 10 business days
It may take additional time for your bank or card provider to process the refund

We accept all major secure payment methods available through Shopify, including:

All transactions are 100% secure and encrypted.

Yes. Timezo uses secure, industry-standard encryption to protect your personal and payment information.

You can reach us anytime using the details below:

📧 Email: timezoteam@gmail.com
📞 Phone: +1 (515) 552-1479

Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CST / GMT-6)

📍 Business Address:
Timezo
805 Beach Rd
Bowie, TX 76230
United States